Items may be returned for a refund within 7 days of delivery, if they meet the following conditions:
- • The item is in its original packaging and has not been used and/or installed. Printers and equipment that have been opened from the original shipping box can NOT be returned to us. These items are covered by the manufacturer’s warranty for any issues. To help you make the best buying decision, we are happy to provide free printed label samples before you buy so that you can see the print quality of the label printers we sell.
- • An RMA number has been issued. All returns for refunds must be authorized by us in advance and issued an RMA number. You are responsible for freight charges both ways for returned items. Any freight charges previously charged will not be refunded. (Note: we will pay the return shipping costs if the return is a result of our error.)
You should expect to receive your refund within four weeks of shipping your package; however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu, and click the Return Item(s) button. We'll notify you via e-mail of your RMA request once we've received and processed the returned item.